Refund policy

Statutory Right of Withdrawal

You have the right to cancel your order within 14 days of receiving the goods, without providing a reason. To initiate cancellation, email us at info@lolito.com. The 14-day window starts upon delivery of the final item in the order. Refunds will be issued within 14 days of receiving the returned item or proof of its return. Refunds exclude original shipping costs and any premium delivery services. Goods must be returned within 14 days of cancellation notification. Return shipping costs are the responsibility of the customer. Exceptions: Withdrawal rights do not apply to custom-made or personalized items.