At Lolito Equipment, we design our gear around standard tools and components that filmmakers and photographers often already own. That’s why tools and keys are not included in our kits. We aim to keep packaging minimal and avoid unnecessary waste. Wherever possible, our packing materials are recycled and recyclable.

While we do our best to ensure everything is reliable, please understand that we can’t take responsibility for any damage to your gear resulting from the use of our products. Also note: cameras and other elements used in illustrations are not included.

Many of our components follow Arca-Swiss compatible dimensions, making them easy to integrate with your existing setup.

We believe in durable, sustainable design. Our elements are made from strong, reinforced PLA, with key parts like the duo pin and buckles crafted in robust POM. The rails are made from black anodized aluminum, and we also offer select components — such as hinges and connectors — in aluminum versions for added strength and durability.

This isn’t a plug-and-play kit — and that’s by design. When you buy a Lolito set, you commit to building and experimenting, adapting the system to suit your unique workflow. Over time, your setup will evolve — and so will your understanding of what’s possible.

With Lolito, we hope you’re not just using tools — but learning to invent your own solutions.

Lolito: A Project Rooted in Sustainability and Innovation

Lolito is not only a practical toolkit for agile and ethical audiovisual storytelling — it is also a forward-looking initiative that embraces sustainability and technological adaptability at its core.

The project actively promotes the reuse and repurposing of existing equipment, extending the lifespan of valuable tools that are too often discarded in the fast-paced media and technology industries. Rather than relying solely on new, high-cost gear, Lolito encourages a modular, flexible approach: building smart combinations of existing cameras, lenses, rigs, and accessories to meet today’s creative and documentary needs.

At the same time, Lolito is committed to continuous innovation. It evolves alongside emerging techniques in mobile journalism, human rights documentation, and lightweight filmmaking — ensuring that the tools remain relevant, accessible, and efficient in a wide range of field conditions.

Through this dual commitment to sustainability and innovation, Lolito offers more than just a film kit: it fosters a responsible, adaptable, and future-conscious approach to visual storytelling.

For over 30 years, we’ve made films. We started with Super 16mm and heavy equipment — and now work with small, compact cameras. Whether on the road or in conflict zones, we’ve never felt the need to impress people with gear. But we do care deeply about image quality.

Our dream was simple: travel with hand luggage only, so travelling, check in luggage and airport security would never be a concern. That’s how the Lolito project was born — Look Like a Tourist (work like a pro). It’s our nod to staying low-key while staying fully equipped — blending in when needed, but never compromising on quality or results.

Every product we offer was originally developed to solve challenges we faced on set — tools created out of passion and necessity. After years of refining and testing them in real-world conditions, we’ve made them available to others.

Each piece of equipment is produced with care and designed with the maker in mind. Built to support a workflow that’s fast, lightweight, and low profile — so you can focus entirely on the content you want to create.

We don’t see Lolito Equipment as a typical company when it comes to sales or support. We believe in a personal, collaborative approach — and we hope that the filmmakers and photographers who use our gear feel the same way. We’re not here to push products; we’re here to share solutions that have worked for us.

That said, we’re always happy to help. If you have questions, ideas, or run into issues, we’ll respond as quickly as we can and work with you to find the best way forward. Lolito Equipment is still a project in development, and we truly welcome your feedback, suggestions, and requests.

We’re also open to collaboration — don’t hesitate to reach out.

By buying our products, you support the work we do at True Heroes Films — and that means a lot to us.

Shipping & Delivery

Orders are shipped at the customer's risk, including partial shipments. Shipping is based on the address provided at checkout.

All prices are listed including VAT. Shipping costs are calculated during checkout based on your location, order size, and selected delivery method. For large or high-value orders, discounted or free shipping options may apply and will be shown at checkout.

Customers outside the EU are responsible for any applicable import duties, taxes, customs fees, or additional charges imposed by their country. These are not included in our prices and must be paid separately to the relevant authorities upon delivery.

Upon receipt, customers (or authorized recipients) are encouraged to inspect the package for visible damage. While not legally required, we appreciate timely reporting of any issues.

You're welcome to pick up your order at our office in Utrecht by appointment.

RETURN AND REFUND POLICY

Statutory Right of Withdrawal

You have the right to cancel your order within 14 days of receiving the goods, without providing a reason. To initiate cancellation, email us at info@lolito.com. The 14-day window starts upon delivery of the final item in the order. Refunds will be issued within 14 days of receiving the returned item or proof of its return. Refunds exclude original shipping costs and any premium delivery services. Goods must be returned within 14 days of cancellation notification. Return shipping costs are the responsibility of the customer. Exceptions: Withdrawal rights do not apply to custom-made or personalized items.

General Provisions

These Terms and Conditions apply to all transactions between Lolito Equipment, located at Hooghiemstraplein 165, Utrecht, The Netherlands, and its customers. Customers may be consumers or businesses.

Products displayed in the online store are not legally binding offers but represent a non-binding overview of available items. When customers complete a purchase through our site, they submit a binding order. Upon confirmation, customers receive an email acknowledgment and a follow-up invoice once the order is processed.

Lolito Equipment reserves the right to cancel an order if a product is no longer available or if shipping costs exceed 70% of the order value. In such cases, any payment already made will be refunded promptly. Additional claims will not be recognized.

Order Process Overview:

1. Add items to the cart and click Checkout.

2. On the Checkout page, review the cart and apply any available promo codes.

3. Enter invoice and shipping details.

4. Select a preferred payment method (PayPal, Stripe).

5. Finalize the order through secure third-party payment platforms.

Payments

Unless otherwise agreed, all orders must be prepaid. Payment methods include credit card, PayPal, and Stripe. Orders are shipped once payment is confirmed.

We reserve the right to decline non-cash or foreign currency payments. Any additional bank charges incurred are the customer's responsibility.

Warranty & Liability

Our warranty does not cover damage resulting from misuse, incorrect installation, third-party modifications, or normal wear and tear. Defects identified upon receipt must be reported immediately. Transportation damage should be documented and reported as soon as possible. Warranty claims are valid for 1 year and should be submitted to: info@lolito.com. Lolito Equipment is not liable for indirect or consequential damages. Liability for personal injury or gross negligence is governed by applicable Dutch law, including the Product Liability Act.

PRIVACY

Last updated: May 31, 2025

This Privacy Policy describes how Lolito Equipment (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lolito.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.

Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account information including your username, password, security questions and other information used for account security purposes.

Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.

Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.

Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category

Categories of Recipients

Identifiers such as basic contact details and certain order and account information

Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information

Commercial information such as order information, shopping information and customer support information

Internet or other similar network activity, such as Usage Data

Geolocation data such as locations determined by an IP address or other technical measures

Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)

Business and marketing partners

Affiliates

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

Right to Delete: You may have a right to request that we delete personal information we maintain about you.

Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at info@lolito.com or at Hooghiemstraplein 165, Utrecht, 3514AZ NL.

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.

LEGAL NOTICE

Jurisdiction & Applicable Law 

Dutch law applies to all contracts and disputes. The place of performance and jurisdiction is Utrecht, The Netherlands.

Dispute Resolution

Lolito Equipment does not participate in consumer arbitration proceedings and is not obliged to do so.

Final Provisions

If any clause in these Terms and Conditions is deemed invalid, the remaining provisions remain unaffected and in full force.

Our contact information is:

Lolito Equipment, Hooghiemstraplein 165, 3514AZ, Utrecht, The Netherlands

Chamber of Commerce Utrecht: 81470681

VAT Nr:  NL 8621.06.898.B01